Stepping Up to Management

Description

The Essential skills that every new team leader or Manager needs The course provides the essential knowledge and skills that every New Team Leader or Manager needs for managing people, as well as themselves. It covers the skills for achieving through their team.

Topics included:

• Communication
• Delegation
• Motivation and dealing with difficult situations decisively

Learning outcomes:

• Communicate better with work colleagues
• Delegate more efficiently and effectively
• Motivate and develop your team to continuously improve performance and increased confidence in dealing with difficult situations decisively

Who should attend:

• The course is designed for those who have the responsibility for staff for the first time.  The course is ideally suited to people who are new to the job, are soon to be promoted or as a refresher for those who have been in the role for some time.